Terms of Use

Last updated: May 15, 2026 · Effective date: May 15, 2026

The Spanish version available at pulsework.ai/terminos.html is the authoritative version of these Terms; in case of discrepancy, the Spanish version prevails.

1. Acceptance of terms

These Terms of Use ("Terms") govern access to and use of the website pulsework.ai, the application app.pulsework.ai, and other associated channels (collectively, the "Service") operated by PulseWork (in the process of being incorporated as a legal entity, represented by Juan Manuel Mendez).

By registering, accessing, or using the Service, you declare that you have read, understood, and accepted these Terms in full, together with the Privacy Policy. If you disagree with any provision, you must refrain from using the Service.

2. Description of the Service

PulseWork is a software-as-a-service (SaaS) platform for human resources management in companies. It includes, but is not limited to, modules for employee/team/area management, 360-degree performance reviews, time-off and vacation requests, pulse surveys, occupational health and safety (OHS), and workforce analytics.

The Service is offered under a multi-tenant model: each customer company ("Tenant") has its own isolated space within the platform, and one Tenant's data is not accessible by other Tenants.

3. Accounts and eligibility

3.1 Account types

• Tenant account: contracted by a company for internal use by its employees. Includes users with ACCOUNT_ADMIN, HR_ADMIN, LEADER, and EMPLOYEE roles.
• End-User account: created by the Tenant administrator for each employee of the customer company.
• PLATFORM_ADMIN account: reserved for the internal PulseWork team.

3.2 Requirements to hold an account

• Be at least 18 years old or the legal age of majority in your jurisdiction.
• Provide truthful, accurate, current, and complete information at the time of registration.
• Keep your access credentials confidential; you are solely responsible for any actions taken under your account.
• Notify us immediately of any unauthorized use of your account at soporte@pulsework.ai.

4. Acceptable use

By using the Service you agree NOT to:

• Use the Service for illegal, fraudulent, or rights-infringing purposes.
• Upload personal data without first obtaining the corresponding authorization from the data subject.
• Attempt to access accounts or data that do not belong to you.
• Reverse engineer, decompile, or disassemble components of the Service.
• Interfere with the operation of the Service, including sending malicious code, viruses, or denial-of-service attempts.
• Use bots, scrapers, or other automated mechanisms to access the Service without express authorization.
• Resell, sublicense, or transfer the Service to third parties without our prior written consent.
• Impersonate any person or entity, or falsely state your affiliation with a person or entity.

5. Intellectual property

5.1 PulseWork's IP

All software, code, design, interface, trademarks, logos, text, graphics, audio, video, and other elements of the Service are the property of PulseWork or its licensors and are protected by applicable intellectual property laws.

These Terms grant you a limited, non-exclusive, non-transferable, and revocable license to use the Service in accordance with what is set out herein. No intellectual property right over the platform is transferred to you.

5.2 Tenant and user IP

Tenants and their users retain ownership of the personal and business data they upload to the Service ("Customer Data"). PulseWork receives a limited license to process such data exclusively for the purpose of providing the Service, in accordance with the Privacy Policy.

6. Subscription and payments

Access to the Service may be subject to payment of a subscription according to the plan contracted by the Tenant. Specific conditions (price, billing frequency, included modules, discounts, usage fees) are agreed case by case with each Tenant in a separate document or in the billing configuration (company_billing) recorded in the platform.

Provisions applicable to subscriptions:

• Payments are non-refundable except as required by law or otherwise agreed in writing.
• Prices may be modified with at least 30 calendar days prior notice.
• Applicable taxes (VAT or other) are additional to the quoted price.
• Failure to pay may result in suspension of the Service for the Tenant.

7. Service availability

We strive to keep the Service available 24 hours a day, every day of the year. However, the Service may experience scheduled interruptions for maintenance, improvements, or due to force majeure.

For scheduled maintenance, we will notify Tenant administrators at least 48 hours in advance. In the event of unscheduled interruptions, we will work diligently to restore the Service as quickly as possible.

We do not guarantee a specific level of availability (SLA) unless expressly agreed with the Tenant in a separate contract.

8. Suspension and termination

We may suspend or terminate access to the Service, in whole or in part, in any of the following cases:

• Breach of these Terms by the Tenant or any associated user.
• Improper, fraudulent, or illegal use of the Service.
• Failure to pay the subscription for more than 30 calendar days.
• Security risk detected in the account or on the platform.
• Request from a competent authority.

Upon contract termination, the Tenant will have a period of 90 calendar days to download its data in open formats (CSV, JSON, or Excel). After that period, data will be securely deleted, unless law requires retaining it longer.

You, as an individual user, may close your account at any time by requesting it from your company's HR administrator or, in case of a personal account, at soporte@pulsework.ai.

9. Limitation of liability

To the maximum extent permitted by law, PulseWork, its directors, employees, agents, and representatives shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of revenue, profits, business opportunities, or commercial reputation.
• Data loss or corruption not arising from PulseWork's gross negligence or willful misconduct.
• Service interruptions caused by external providers (Supabase, AWS, SendGrid, Slack, Google) outside our direct control.
• Actions of unauthorized third parties that breach the Service's security despite reasonable measures applied.

In any case, PulseWork's maximum aggregate liability to the Tenant for all claims arising from or related to the Service shall not exceed the amount paid by such Tenant in the 12 calendar months prior to the event giving rise to the claim.

10. Warranties and disclaimer

The Service is offered "as-is" and "as-available", without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted continuity of the Service.

We do not guarantee that the Service will be error-free, nor that it will meet every specific expectation or need of the Tenant or user. Use of the Service is at the user's own risk and responsibility.

11. Indemnification

You agree to indemnify and hold harmless PulseWork, its directors, employees, and representatives, against any claim, loss, damage, cost, or expense (including reasonable legal fees) arising from:

• Your improper use of the Service.
• Your breach of these Terms.
• Your violation of third-party rights, including data protection or intellectual property rights.
• Personal data uploaded by you without the corresponding authorization from the data subject.

12. Changes to the Service

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without prior notice. For substantial changes affecting the functionality or scope of the Service contracted by a Tenant, we will notify at least 30 calendar days in advance.

13. Changes to the Terms

We may update these Terms occasionally. When we do, we will publish the new version at pulsework.ai/terms.html with the update date. When changes are substantial, we will notify Tenant administrators by email at least 15 calendar days before they take effect.

Continued use of the Service after the new Terms take effect constitutes acceptance. If you do not agree, you must stop using the Service and, where applicable, terminate your subscription.

14. Governing law and jurisdiction

These Terms are governed and interpreted in accordance with the laws of the Republic of Colombia, without regard to its conflict-of-laws provisions.

Any dispute arising from or related to these Terms shall be resolved amicably between the parties in the first instance. Failing agreement, it shall be submitted to the competent courts and tribunals of the city of Bogota D.C., Colombia, with the parties waiving any other jurisdiction that might apply.

15. General provisions

• Assignment: the Tenant may not assign these Terms without our prior written consent. PulseWork may assign them to a successor in case of merger, acquisition, or corporate restructuring, with prior notice to Tenants.
• Severability: if any provision of these Terms is declared invalid or unenforceable by a competent authority, the remaining provisions shall remain in full force.
• No waiver: failure to exercise a right under these Terms does not constitute a waiver of it.
• Entire agreement: these Terms, together with the Privacy Policy and any specific contract signed with a Tenant, constitute the entire agreement between the parties regarding the Service.
• Force majeure: neither party shall be liable for breach of obligations caused by events beyond its reasonable control (fortuitous event, force majeure, failures of critical providers, acts of authority).

16. Contact

For questions about these Terms or about the Service:

• General support: soporte@pulsework.ai
• Privacy matters: privacy@pulsework.ai
• Website: pulsework.ai